Frequently Asked Questions

Ordering/product information

What payment methods do you accept?

We use Paypal for our payment processing. You can pay for your purchases with major credit cards, a bank transfer, or a Paypal balance through Paypal. Sorry, we do not accept credit cards directly.

How do I get my PDF files? Will you mail me a CD?

After you’ve placed your order, you will automatically receive an email with a link to a page with a list of PDFs you’ve purchased. Click the link for each PDF to open it, and then save the PDF file to your computer’s hard drive. Please note: the download links will expire after five days or five download attempts, whichever happens first, so please download and save your PDF purchases promptly. The PDF files themselves do not expire once you have saved them on your computer.

Sorry, we do not mail CDs.

I did not receive an email with my download links.

First, check your spam or junk mail folder in case your email was misdirected. If it isn’t there, please contact us and we’ll resend the email. Because we do not have a full time customer service staff, please allow 1-2 business days to receive your new email after contacting us.